Licensed Counselor for Norton & Stoughton OBOT
Job Description
What do our Customer Care Representatives do?
This is an in-Office role
Our Customer Care Representatives are knowledgeable, energetic, and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate, and customer obsessed while serving customers and potential consumers in the pest control industry. Responsibilities include placing outbound calls to people who have expressed an interest in Pest Control services, evaluating customers' current situation, and dispatching sales to the field.
Responsibilities also Include demonstrating a strong work ethic and capacity to handle high work volume in a great teamwork environment along with the following:
Acting as a trusted and knowledgeable advisor for pest control products and services that meet customer needs.
- Providing creative, reliable, and personalized resolution of customer concerns to retain existing customers and maintain their regular services
- Responsible for generating new business as well as reconnecting with customers who have not used our pest control services in an extended period
- Maintaining continued personalized contact with customers after retaining an existing customer or selling a new customer to regularly exceed customer expectations
- Providing timely feedback to the company regarding service failures or customer concerns.
- Ensuring thorough and accurate response to customer inquiries and if necessary, partnering with appropriate department personnel
- Processing customer orders/changes/etc. according to established department policies and procedures.
- Recording details of customer interactions, inquiries, comments, and complaints along with details and actions are taken.
- Performing outbound calls regarding account balances with current customers
What do we offer?
- Competitive Salary $17.00/hourly DOE
- Health, dental, vision, and short-term and long-term disability, life insurance, critical illness, and accident insurance
- 401(k) retirement savings with company match
- Paid Time Off (PTO)
Holiday Pay - Educational and career development opportunities
What do you need?
- High School diploma or equivalent
- Minimum 2 years of customer service experience
- Prior call center experience preferred
- Must possess a professional and friendly attitude and the ability to quickly develop a rapport with customers over the phone; excellent phone etiquette
- Must be a self-motivated individual who possesses problem-solving skills and enjoys new challenges
- Proven ability to resolve issues and multi-task, good organizational and time management skills - Excellent verbal and written communication skills
- Punctuality and reliable attendance are a must.
- Must exhibit a high level of professionalism
- Desire to work in a collaborative team environment
The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position.
PURCOR is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class.
Drug-Free Workplace
HideEstimated Salary: $20 to $28 per hour based on qualifications.
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